INTERNATIONAL TELECOMMUNICATION UNION ITU-T RECOMMENDATION SUMMARY Rec. No. : E.430 Title : Quality of service framework Study Group : II - Network Operation Version : New Date of adoption : 1992 Notes : A typical user is not interested in how a particular service is implemented, but he is interested in comparing one service with another in terms of certain universal performance parameters which apply to any service. Quality of Service (QOS) is expressed by parameter which: - do not depend on assumptions about the network internal design; - are referred to in terms of user-perceivable effects and not by their causes in the network; - are described in network independent terms and create a common language understandable by both the user and the provider; - take into account all aspects of the service which can be objectively measured at the service access point. A network provider is concerned with the efficiency and effectiveness of the network. From the network providers point of view, network performance is best expressed by parameters which give information for: - system development; - network planning; - operation and maintenance. The user orientated QOS parameters provide a valuable framework for network design, but they are not necessarily usable in specifying network performance requirements for particular connections. Similarly, the network performance (NP) parameters primarily determine the Quality of Service, but they do not, necessarily, describe that quality in a way that is meaningful to users. The purpose of Recommendation E.430 is to identify a relationship between Quality of Service and network performance parameters. To order the complete text of this Recommendation, please use the Order Form for ITU-T Recommendations. An electronic version of this form is available on ITUDOC (Winword: UPI=ITU-5265; ASCII: UPI=ITU-2488).